The purpose of this page is to provide assistance to our students during the transition to online courses and information regarding other processes that have been affected by COVID-19.
Click the sections below to view detailed information regarding these areas.
ACCOUNT ASSISTANCE INFORMATION
Student Email
Check your student email frequently to stay up to date on important information, deadlines, student activities, and more.
Using student email
To access your student email using your mobile device, download the Microsoft Outlook app from the Apple App Store or Google Play Store. Login to the app using your full CGTC student email address and the same password that you have set for your student email account (initially, your password is set to your date of birth in MMDDYY format). Please note that this information is provided as a courtesy to students; CGTC does not provide technical support for student-owned devices or the Microsoft app.
BannerWeb
BannerWeb is used to check the status of financial aid, sign up for classes, drop classes, check final grades, update mailing addresses and phone numbers, and more.
Using BannerWeb
- Click BannerWeb and click Enter BannerWeb
- User Name: Your CGTC student user name (the part of your student email address before the @ sign)
- Password: If you do not know your password, you will need to reset your password in the Student Portal
Blackboard
Information about Blackboard and online class account information is found on the
Online Classes section of the website. For help with Blackboard, contact your instructor first. For new students, there is up to a 12-hour delay after registration before you will be able to login to Blackboard.
Using Blackboard
- Click Blackboard
- Click/Select the “Blackboard Login Here” logo
- A login page will open
- User Name: Your CGTC student user name (the part of your student email address before the @ sign)
- Password: If you do not know your password, you will need to reset your password in the Student Portal
Trouble Accessing a Student Account
- Contact the Communications Center at (478) 988-6800.
- Visit www.centralgatech.edu/studenttech for technology information.
- For questions about student technology other than Blackboard, send an email to info@centralgatech.edu.
- If you are having problems with your class in Blackboard, email your instructor for help first. If you have not received a response in 24 hours, email online@centralgatech.edu.
Frequently Asked Questions
Academic Affairs
How will my classes be impacted?
All spring semester courses will be conducted online through
Blackboard for the remainder of the term, unless otherwise notified. Classes conducted online through email will move to Blackboard beginning April 6. Please check your CGTC student e-mail for more information from your instructor about your course.
If you are new to Blackboard: Visit the online Blackboard Tour: Getting Started with Blackboard and the CGTC Blackboard Help page. For login directions, see the Blackboard Account Assistance information in the section above.
Trouble logging in? Please review the Blackboard Login Issues and Steps to Resolve PDF online. If you still have trouble, please call our Customer Call Center at 478-988-6800 (Press 1).
What about final exams? Do I have to come on campus to take final exams?
Students will receive information from their instructors regarding final exams.
What about summer semester? Will my classes still meet as scheduled?
CGTC will be offering classes during the summer semester. The College will follow guidelines from the Governor as well as the Technical College System of Georgia regarding on-campus class meetings. We are prepared to begin the term online as scheduled if needed.
I can't reach my instructor. How do I get information about my course?
You can contact the Office of Academic Affairs by e-mailing
academicaffairs@centralgatech.edu or by calling one of the numbers below.
Warner Robins Campus
(478) 218-3332
Macon Campus
(478) 757-3509
Milledgeville Campus
(478) 445-2330
Academic Success Services
What if I don't have technological support or equipment at home to participate in alternative modes of learning?
To assist the public during this crisis, several internet service providers are offering 60 days of free internet and Wi-Fi access to K-12 and college students. Some cell phone providers are offering unlimited data and hot spot access to their customers for 60 days. Click the links below for more information.
Hargray: www.hargray.com/freeinternet
Charter/Spectrum: www.corporate.charter.com/newsroom
T-Mobile: www.t-mobile.com/brand/ceo-update-covid-19
Comcast: www.corporate.comcast.com/covid-19
AT&T: www.about.att.com/pages/COVID-19.html#latest
Sprint: www.sprint.com/en/landings/covid-19.html
In addition, faculty have been asked to provide hard copies of instructional materials upon request. Please e-mail your instructor for more information.
What library resources are available for students?
All online library resources are available to students to use from home. You can search in
GALILEO and the
CGTC Library Catalog for articles, ebooks, videos, and more.
Click here for a complete list of online library resources. If you have any questions, need help finding information, or have trouble logging into GALILEO, please
contact the CGTC library.
Is tutoring available?
You can
schedule an online tutoring session with a CGTC tutor,
submit your writing assignments for review, and access Smarthinking online tutoring for after hours and weekend tutoring. You can access Smarthinking through
Blackboard or by logging into the
Student Portal and selecting “Smarthinking” under the Resources menu.
How do I return a library book?
Books cannot be returned to the CGTC Library at this time. The library staff will extend due dates until the library is open with normal operations. You will not be charged any late fees this term. If you have any questions, you can
contact the CGTC Library online.
What if I'm behind in my class? What if I'm experiencing a personal hardship?
The TEAMS Outreach Center provides early intervention services for students. Whether you are struggling with classes, have a specific hardship, are being affected by changes related to COVID-19 procedures, or just have general questions, we have resources to help you.
Click here to request one-on-one assistance from a TEAMS staff member.
Admissions & Financial Aid
Is placement testing (Accuplacer) available?
At this time, testing of any kind is not available on any CGTC campus. The College has developed alternate measures for acceptance and placement, as well as the health selection process. Please review those sections for more information. At this time, the College does not have a timeline for reopening the testing center, nor offering remote testing. As those plans develop, please check back for updates.
Will acceptance letters still be sent on time?
All acceptance letters sent by CGTC are delivered electronically to the personal email address provided on the college application. In order to receive an acceptance letter for summer 2020 or fall 2020, you must submit your application and proof of high school completion, or equivalency, or post-secondary transcripts. At this time, we will accept both official and unofficial documentation for acceptance. If you have submitted your documents, please allow time for processing. Due to COVID-19, processing times are slightly longer than normal. Please allow up to a week to receive your acceptance email from the College following submission of all required documents.
How do I pay for tuition and fees?
All students are responsible for
paying their tuition and fees with cash, check or credit/debit card, financial aid, third party (employer, public agency or support program) or by any combination listed. Students must have tuition and fees paid by the payment deadline for that term. Students that have not paid their tuition and fees are subject to being purged (removed) from classes.
Types of Payment Accepted
Cash, check, money order, Visa and MasterCard credit or debit cards
METHODS OF PAYMENT:
- By Mail:
Central Georgia Technical College
Cashier
3300 Macon Tech Drive
Macon, GA 31206
- Online (with debit card, credit card, or check):
1. Log-in to your BannerWeb account
2. Click on Student Services, Financial Aid & Registration
3. Click on Student Records
4. Click on Charges and Payments by Term
5. Click on Pay Online at the bottom of the screen
6. Choose your term code and click on Select Term
7. Enter the amount you want to pay and click on Pay by Credit
8. Enter your credit card information and click Continue Credit Card Payment
9. Verify the information and click Complete Credit Card Transaction
- By Phone (with Debit or Credit Card): (478) 757-3412 or (478) 218-3387
What about my on-campus work that I rely on to pay my expenses (Federal Work Study)?
If the student can work and the College allows the student to come in and work, the student will receive the Federal Work Study (FWS) funds for the hours that they work. However, if the student opts not to work their FWS position that is available to him/her, the student will not be eligible for FWS funds.
If the student cannot work due to COVID-19 issues or the FWS position is not available due to the College’s COVID-19 measures, the student can be paid FWS funds for hours that the student was normally scheduled to work.
Contact finaid@centralgatech.edu if you have further questions.
Adult Education
Are Adult Education classes being held?
All Adult Education Centers and GED testing centers in CGTC’s 11-county service delivery area are closed to the public. All Adult Education classes, including ESL classes, have been moved to an online format. Our instructors and staff will contact you at the phone number and email address that you provided in orientation regarding information about how to continue classes online. You may reach out to your instructor by calling our main number at 478-988-6800.
Advisement
Bookstore
How do I return my rented textbooks?
Rented textbooks must be returned to the CGTC Bookstore by
May 4, 2020. Accommodations have been made for students to return books by mail. Visit the CGTC Bookstore website at
www.bkstr.com/centralgeorgiatechstore and click on the
COVID-19 banner at the top of the page for directions to return rental books.
Can I sell my used textbooks back to the bookstore?
Visit the CGTC Bookstore website at
www.bkstr.com/centralgeorgiatechstore and click on the
Sell Your Textbook link at the bottom of the homepage for directions on selling textbooks.
Business Office
Where can we make tuition, fees, or graduation payments?
All students are responsible for
paying their tuition and fees with cash, check or credit/debit card, financial aid, third party (employer, public agency or support program) or by any combination listed. Students must have tuition and fees paid by the payment deadline for that term. Students that have not paid their tuition and fees are subject to being purged (removed) from classes.
Types of Payment Accepted
Cash, check, money order, Visa and MasterCard credit or debit cards
METHODS OF PAYMENT:
- By Mail:
Central Georgia Technical College
Cashier
3300 Macon Tech Drive
Macon, GA 31206
- Online (with debit card, credit card, or check):
1. Log-in to your BannerWeb account
2. Click on Student Services, Financial Aid & Registration
3. Click on Student Records
4. Click on Charges and Payments by Term
5. Click on Pay Online at the bottom of the screen
6. Choose your term code and click on Select Term
7. Enter the amount you want to pay and click on Pay by Credit
8. Enter your credit card information and click Continue Credit Card Payment
9. Verify the information and click Complete Credit Card Transaction
- By Phone (with Debit or Credit Card): (478) 757-3412 or (478) 218-3387
Campus Access
Are buildings open? Will students have access to teaching and learning spaces?
Until further notice, all CGTC campuses and centers are operating with restricted access to students and the public based on the guidance of the Governor’s office. Students who are completing courses online still have access to essential services. If you need assistance with courses, please contact your instructor or advisor directly via email.
Child Development Centers
Are the Child Development Centers open?
The Child Development Centers on the Warner Robins and Macon campuses are closed. Families will be notified as to when normal childcare services will resume. If you have any questions regarding the Child Development Centers, please contact Brett Copeland at
bcopeland@centralgatech.edu.
Dual Enrollment
When can I register for summer and fall classes?
CGTC is currently registering high school dual enrollment students for summer and fall semesters. Although the High School Initiatives team is not on campus, all of the dual enrollment coordinators are working to assist dual enrollment students via phone and email.
- Returning dual enrollment students should contact their high school coordinator to register for classes.
- New dual enrollment students should apply online at www.centralgatech.edu/highschool and submit PSAT/SAT/ACT/Accuplacer scores or a high school transcript. Once accepted to CGTC, dual enrollment students will receive an email of acceptance with their high school coordinator’s contact information. The student can contact their advisor to register for classes.
CGTC’s testing center is currently not open for Accuplacer testing. Please contact your high school coordinator to discuss alternate means of acceptance.
What should I do after I've been accepted into the dual enrollment program?
Accepted dual enrollment students should watch the dual enrollment registration video (with audio) located on our website at
www.centralgatech.edu/highschool. The video includes information on changes to dual enrollment rules, selecting classes, next steps, and more.
High school students must complete the new dual enrollment funding application for summer and fall semesters. The application can be found online at www.gafutures.org.
If I’m a graduating high school senior, what should I do to enroll as a traditional student at CGTC?
Current dual enrollment students that are graduating high school seniors should contact the Admissions Office at
admissionsoffice@centralgatech.edu to convert from a dual enrollment student to traditional admission.
How do I contact a High School Initiatives coordinator?
Bleckley and Pulaski County
Kim Gunn, Director of High School Initiatives
Phone: (478) 218-3236
Email: kgunn@centralgatech.edu
Baldwin, Jones, and Putnam County
Lindsey Powell, High School Coordinator
Phone: (478) 757-3493
Email: lpowell@centralgatech.edu
Bibb, Dooly, Monroe, and Twiggs County
Kenneth Rozier, High School Coordinator
Phone:(478) 476-5160
Email: krozier@centralgatech.edu
Crawford County
Julia Nell Shaw, High School Coordinator
Phone:(478) 218-3316
Email: jshaw@centralgatech.edu
Houston and Peach County
Areulior Thompson, High School Coordinator
Phone:(478) 218-3787
Email: athompson@centralgatech.edu
General Information
Phone: (478) 218-3701
Email: highschool@centralgatech.edu
Economic Development
Are continuing education services available?
Online training is available through Continuing Education at CGTC. Programs include Career Training & Certification, Personal & Professional Development, and Technical Training. For details, visit CGTC’s Economic Development web page at
www.centralgatech.edu/ce/online-training.
Contact Information:
Phone: (478) 757-3445
Email: ceinfo@centralgatech.edu
Georgia Veterans Education Career Transition Resource (VECTR) Center
Is the VECTR Center open?
The VECTR Center has restricted walk-in traffic, but is assisting military members, veterans and their spouses remotely. Contact the VECTR Center at (478) 218-3900 from 0800-1630 or by email at
info@gavectr.org.
Are the Veteran Service Officers still filing claims?
The Veteran Service Officers are still filing claims, but all documentation needs to be scanned and emailed to them. Call (478) 218-3905 from 0800-1630 and someone will be able to walk you through the process. Additionally, you can email the Veterans Services manager at
ronnie.simmons@vs.state.ga.us.
How do I find the status of my disability claim or educational benefits?
You can access your account online at
www.ebenefits.va.gov/ebenefits.
Are the IT certifications still being offered (Certified Ethical Hacker and CompTIA Security+)?
The April Security+ class has been cancelled, but the VECTR Center is hopeful that later classes will be held. For more information call (478) 218-3900 or email
info@gavectr.org.
How do I sign up for classes this summer at VECTR?
Email the class(es) you’re interested in and your details (active duty, veteran, installation, contact information, etc.) to
info@gavectr.org and the student affairs coordinator will contact you.
How do I get help with my resume or help finding employment?
Email
info@gavectr.org with your contact information and you will be connected with a veteran success coach for assistance.
Can I schedule a test (CLEP, Pearson Vue, etc.)?
Testing services at the VECTR Center have been suspended and Pearson Vue has closed world-wide. Contact the VECTR Center at (478) 218-3900 or email
info@gavectr.org for more information.
How do I get connected to community resources?
Call (478) 218-3916 between 0800-1630 or email
info@gavectr.org to get connected with social service agencies. Please be aware that most partner organizations are closed due to COVID-19 and it may take longer time than usual to connect you with someone.
How do I find out when you’re conducting entrepreneurial training?
Contact the VECTR Center at (478) 218-3900 or email
info@gavectr.org, as they are working to conduct training remotely. You can also visit the
Georgia/South Carolina Veterans Business Outreach Center (VBOC) Facebook page for information.
Graduation
Will students still graduate and receive their awards?
Students will receive their award(s) once completion of their program requirements has been confirmed. Credentials will be mailed to the student’s address on file. Please allow 6-8 weeks for delivery.
Will the graduation ceremony be held?
During these challenging and unprecedented times, the safety and well-being of our students, faculty, and staff remains the top priority of Central Georgia Technical College. Upon assessing the current COVID-19 situation and following guidelines from the Centers for Disease Control and Prevention and the Georgia Department of Public Health, CGTC has made the decision to postpone the May 2020 graduation ceremony.
At this time, a rescheduled date has not been finalized; however, graduates will be informed of the confirmed date well in advance of the ceremony. Thank you for your patience and consideration as the College aims to honor our graduates.
Is the graduation test (WorkKeys Assessment) still required to receive my diploma/degree?
The WorkKeys Assessment has been waived for all spring and summer graduates.
What is the graduation fee for if the ceremony has been postponed?
The $40 fee covers the processing of the application and printing of each credential. There is no charge to participate in the ceremony.
How will students receive their cap and gown?
The College is discussing methods to distribute caps and gowns. An email regarding the distribution method will be sent to students who indicated they wanted to participate in the ceremony.
Student Support Services
What counseling resources are available?
The Counseling Resource Center provides assistance and guidance in resolving personal, social, or psychological problems and difficulties through counseling, so that students are better able to achieve their academic goals and reach their full potential. The Center offers confidential assistance with issues such as anxiety, stress, emotional problems, relationships, and alcohol/substance abuse.
Additional services may include:
- Coping Skills
- Crisis Management
- Anger Management
- Community Referrals
The services offered by the Counseling Resource Center are provided by a non-judgmental, objective, licensed professional who is trained to help with reflection, support, and solutions.
Contact Information:
Phone: (478) 476-5167
Email: counseling@centralgatech.edu
If I am a student receiving accommodations for a documented disability, how will I continue to receive the accommodations online?
Special Populations directors Kashatriya Eason (Baldwin, Bibb, Jones, Monroe, and Putnam) and Felicia Mackey (Crawford, Dooly, Houston, Peach, Pulaski, and Twiggs) can be reached via phone or email Monday – Friday 8:30 a.m. – 3:30 p.m. Additional resources can also be found at
www.findhelp.org.
Kashatryia Eason
Phone: (478) 476-5137
Email: keason@centralgatech.edu
Felicia Mackey
Phone: (478) 218-3229
Email: fmackey@centralgatech.edu
Who do I contact to report a concern?
During this time, CGTC is still committed to ensuring fair treatment of its students, faculty, and staff. Please see our Non-Discriminatory Policy below and follow the guidelines listed to report a concern.
Central Georgia Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).
For compliance concerns, email Cathy Johnson, Executive Director of Conduct, Appeals & Compliance, at cajohnson@centralgatech.edu.
Contact Us
BY PHONE
- Academic Affairs: (478) 757-3509
- Admissions: (478) 988-6850
- Counseling Services: (478) 476-5167
- Disability and Special Populations: (478) 476-5137 or (478) 218-3229
- Dual Enrollment: (478) 218-3236
BY EMAIL
CORONAVIRUS (COVID-19) UPDATE
For CGTC-related updates and Centers for Disease Control and Prevention (CDC) recommendations, please visit www.centralgatech.edu/covid-19.
The College strongly recommends following CDC prevention guidelines, including:
- Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.
For updates from the State of Georgia, visit www.dph.georgia.gov/novelcoronavirus.
