Process for Complaints
Central Georgia Technical College desires to resolve student grievances, complaints, and concerns in an expeditious, fair, and agreeable manner. Any complaints pertaining to an online course or program with Central Georgia Technical College should be submitted internally and filed with CGTC in accordance with the Student Grievance Procedure referenced in the current Student Catalog. Please click on the Student Grievance link to start the Student Grievance Procedure with Central Georgia Technical College.
If a resolution is not reached at the College level, or if you believe that the nature of the complaint or its impact on the system as a whole warrants an immediate review by the Technical College System of Georgia (TCSG), please utilize the TCSG Program Integrity Complaint Form or contact the TCSG Student Affairs Coordinator at studentaffairs@tcsg.edu or call (404) 679-1692. Before submitting to TCSG, students should ensure they have followed the College’s initial complaint/grievance process.
OUT-OF-STATE, ONLINE STUDENTS
Students residing outside of the state of Georgia who are taking online courses may also file to have a complaint resolved. Out-of-state, online students should follow the procedure above by first filing at the College level using the Student Grievance Procedure referenced in the current Student Catalog. If resolution is not reached, out-of-state, online students should reach out to TCSG through the Program Integrity Complaint Form for additional assistance.
A student may appeal to the Georgia Nonpublic Postsecondary Education Commission (GNPEC) if the responses received from the College and TCSG are not satisfactory; however, please note that the Commission will not investigate a complaint unless the student has exhausted all available grievance procedures outlined by the College. GNPEC does not resolve complaints about student grades, nor does it adjudicate student conduct violations. These complaints are reviewed at the College level according to the established procedure.
SARA Student Complaint Process: The student should begin the complaint process with the institution, and if resolution is not found, the student would contact the institution’s home state SARA Portal Entity. NC-SARA maintains a directory of State Portal Entity (SPE) Contacts and SARA Student Complaint Process Information by State. To access the complaint procedure and policy, along with the complaint form, please use these links: SARA Student Complaint procedure and policy and GA-SARA Online Student Complaint Form.
Central Georgia Technical College is accredited by the Southern Association of Colleges and Schools Commission on Colleges.