Academic Advising and Counseling Effectiveness

-Comprehensiveness of the academic advising program. Academic advisors and counselors are evaluated on the basis of their knowledge, competence and personal concern for student success, as well as on their approachability.

SSI Items 6, 12, 25, 32, 40, 48, 52

-Assesses services students utilize to achieve their academic goals. These services include the library, computer labs, tutoring, and study areas.

SSI Items 14, 21, 26, 34, 42, 50, 55

-Assesses the institution’s ability to enroll students in an effective manner. This scale covers issues such as competence and knowledge of admissions counselors, as well as the effectiveness and availability of financial aid.

SSI Items 7, 13, 20, 33, 41, 49

-Assesses the extent to which the institution provides experiences that promote a sense of campus pride and feelings of belonging. This scale also assesses the effectiveness of the institution’s channels of communication for students.

SSI Item 1, 2, 16, 22, 27, 28, 31, 36, 44, 45, 52, 57, 59, 63, 67

-Assesses the quality of the support programs and services which students utilize to make their educational experiences more meaningful and productive. This scale covers career services, orientation, child care, and special programs such as Veteran’s Services and support services for displaced homemakers.

SSI Items10, 17, 19, 30, 38, 47, 59

-Assesses the institution’s commitment to treating each student as an individual. Those groups who frequently deal with students on a personal level (e.g., faculty, advisors, and counselors) are included in this assessment.

SSI Item 2, 16, 25, 29, 48

-Assesses the students’ academic experience, the curriculum, and the campus’s overriding commitment to academic excellence. This comprehensive scale covers areas such as the variety of courses offered, the effectiveness of your faculty in and out of the classroom, and the effectiveness of your adjunct faculty and graduate teaching assistants.

SSI Item 2, 18, 23, 29, 37, 46, 54, 58, 61, 64, 65, 66, 69, 70

-Assesses issues associated with registration and billing. This scale also measures the institution’s commitment to making the process as smooth and effective as possible.

SSI Item 5, 8, 15, 35, 43, 51, 56, 60, 62

-Assesses the institution’s commitment to specific groups of students enrolled at the institution, e.g., under-represented populations, students with disabilities, commuters, part-time students, and older, returning learners.

SSI Item 81, 82, 83, 84, 85, 86

SSI Item 4, 11, 24, 31, 39

-Assesses the attitude of staff toward students, especially front-line staff. This scale pinpoints the areas of your campus where quality service and personal concern for students are rated most and least favorably.

SSI Item 5, 22, 26, 27, 44, 57, 62, 63, 67

-Assesses your campus’s efforts to convey to students that they are important to the institution. This scale measures the institution’s attitude toward students and the extent to which they feel welcome and valued.

SSI Item 1, 16, 27, 28, 36, 57