Strategic Plan

Customer Satisfaction (CS measures)

Customer satisfaction will be measured as a means of informing the College of the quality of its operational functions provided in relation to the needs of its customers.

  1. Student Satisfaction: 90% of students expressing an opinion will indicate satisfaction with CGTC instruction, curriculum, and courses. Means of Measurement: Course Opinion Survey
  2. Graduate Satisfaction: 90% of graduates expressing an opinion will indicate satisfaction with CGTC's academic preparation for job skills. Graduates expressing satisfaction (agree to strongly agree) with CGTC's academic preparation for job skills compared to all graduates expressing an opinion on academic preparation.) Means of Measurement: Graduate Exit Survey
  3. Employer Satisfaction: 90% of employers of CGTC graduates expressing an opinion will indicate satisfaction with job preparation. (The number of employers of CGTC graduates expressing satisfaction (satisfied to extremely satisfied) with job preparation compared to all employers of CGTC graduates expressing an opinion.) Means of Measurement: Employer Satisfaction Survey
  4. Economic Development: 90% of students expressing an opinion will indicate satisfaction with continuing education, business and industry training, and customized training provided by CGTC Economic Development Programs. (The number of students expressing satisfaction [strongly agree and agree] with continuing education, business and industry training, and customized training compared to all students expressing an opinion on continuing education, business and industry training, and customized training provided by CGTC.) Means of Measurement: Satisfaction Survey conducted by Economic Development