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HOSPITALITY CUSTOMER SERVICE PROVIDER (HCU1) (EE)
Technical Certificate of Credit
The Hospitality Customer Service Provider technical certificate
program is specifically designed to address the point of contact
between hospitality customers and employees in the area of communications
and customer service. Emphasis is placed on business etiquette,
business communication with Spanish-speaking employees, and providing
superior service.
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Credit Hours |
| SCT 100 |
Introduction to Microcomputers |
3 |
HRT 101
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Introduction to Hotel/Restaurant/Travel
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5 |
HRT 146
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Hospitality Business Etiquette and Communication
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3 |
HRT 147
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Spanish for the Hospitality Industry
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4 |
HRT 148
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Delivering Superior Service in the Hospitality Industry
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3 |
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Total Hours |
18 |
Macon Campus
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