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CERTIFIED CUSTOMER SERVICE SPECIALIST (CSA1) (OS)
Technical Certificate of Credit
The Certified Customer Service Specialist technical certificate
program provides training in the core interpersonal and technical
skills that are required to deliver exceptional customer service
in a broad range of customer contact occupations (i.e.: retail,
service, etc.). A key focus of the program is to stimulate the economic
development of Georgia by creating an available, skilled work force.
Students completing the program with a completion rate of 80 percent
or better will receive official certification through QuickStart.
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Credit Hours
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| MKT 161 |
Service Industry Business Environment |
2
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| MKT 162 |
Customer Contact Skills |
6
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MKT 163
SCT 100 |
Computer Skills for Customer Service
OR
Introduction to Microcomputers |
3
3
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| MKT 164 |
Business Skills for Customer Service Environment |
3
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| MKT 165 |
Personal Effectiveness in Customer Service |
1
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Total Hours
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15
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Macon Campus and Twiggs County
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